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Help Area
This Is An Area That We Will Try To Answer Any Of Your
Concerns Or Questions You Might Have.
Guarantee
We
guarantee 100% satisfaction on all floral and gift items. If you are
not completely satisfied, please contact us at (800)258-9317.
Sales Tax Information
Every
Internet order you place with us will be charged a sales tax of 5%,
applied to the amount of the order. This tax rate is based upon the
rate our shop is charged, regardless of the destination of your order.
Order Changes
Please be advised that we are unable to cancel or change any orders
already delivered or presently en route to delivery.
If you find it necessary to cancel or change delivery
dates or addresses for any other orders, simply call our Customer
Service Department directly at (800)258-9317 or email us at
florist@greenvillefloral.com.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet
due to the availability of certain flowers in various parts of the
country. Care is taken to maintain the style, theme and color scheme
of the arrangement, using flowers of equal value. Additionally, the
substitution of certain keepsake items may be necessary due to
increased demand, especially during major holidays. In single-flower
arrangements, such as an all rose bouquet, or orchids, we will make
every attempt to match the flower type, but may substitute with
another color.
Methods Of Payment:
We accept
the following payment methods:
Visa
MasterCard
Discover/NOVUS
Diners Club
Carte Blanche
American Express
Privacy Policy/Security
This
privacy statement has been created in order to demonstrate our firm
commitment to protecting customer privacy.
A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly
market to children. We require that children under the age of 18 use
this service only in conjunction with their parents or guardians.
Information We Collect
If you open an account on our site, we need your contact information
including your name, e-mail address and mailing address. We use your
purchase history, contact information and other registration
information to send you information and to otherwise enhance your
shopping experience.
When you visit our website, we also collect some basic information
that does not identify individual users. We use this information to
determine our users’ demographics and interests, so that we can better
understand and serve our users.
Our Use and Disclosure of Your Information
We may send emails to our users announcing special promotions, changes
in our services or other information we believe will be of interest to
our users. If you prefer not to receive email, you can send us an
email with the subject line “no emails” or reply to our email with the
subject line “no emails”.
If you send us personal correspondence, such as emails or letters, or
if other users or third parties send us correspondence about your
activities on our site, we may collect such information. We may use
that information and other information that we obtain from your use of
our site to resolve disputes, troubleshoot problems and enforce our
agreement for Terms of Use.
We cannot ensure that all of your private communications and other
personally identifiable information will never be disclosed in ways
not otherwise described in this Privacy Statement. For example, we may
be required to disclose information to the government or third parties
under certain circumstances, or third parties may unlawfully intercept
or access transmissions or private communications. We can (and you
authorize us to) disclose any information about you to law enforcement
or other government officials as we, in our sole discretion, believe
necessary or appropriate in connection with an investigation of fraud,
intellectual property infringements, or other activity that may be
illegal or may expose us to legal liability.
Security
This site has security measures in place to protect the loss, misuse
and alteration of the information under our control.
All user information stored on our server is stored in an encrypted
format. Notwithstanding these efforts, we caution you that “perfect
security” does not exist on the Internet.
Linked Sites
This site contains links to other websites, we are not responsible for
the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should
check this page periodically for changes. By using our site, you
consent to the collection and use of your information by us as
described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
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